FDFARUK SELIM DUMAN
AboutExperienceCase StudiesContact
Available for consultingConsulting since 2023

FARUKSELIMDUMAN.

Industrial Engineer · Salesforce & Digital Transformation Consultant

I lead Salesforce and digital-transformation projects end to end — from requirements analysis to implementation and user adoption — for clients across the UK, Germany and Türkiye.

View case studies →Get in touch
~70%
Document-processing time cut on an integration project
~30%
Faster delivery with AI-augmented development
4
Salesforce & MuleSoft certifications
©2026
Faruk Selim Duman
Istanbul, Türkiye
Salesforce◆Apex · LWC · Flow◆Agentforce◆Data Cloud◆n8n◆MuleSoft◆.NET◆Omni-Channel◆Experience Cloud◆MCP◆Claude Code◆Business process analysis◆CRM strategy◆Salesforce◆Apex · LWC · Flow◆Agentforce◆Data Cloud◆n8n◆MuleSoft◆.NET◆Omni-Channel◆Experience Cloud◆MCP◆Claude Code◆Business process analysis◆CRM strategy◆

About

A consultant who turns business processes into working Salesforce solutions.

Digital transformation consultant specializing in the Salesforce ecosystem, with hands-on experience across the full project lifecycle — from requirements analysis to implementation and user adoption — at PwC and for international clients in the UK and Germany.

Technology-agnostic in practice: I deliver solutions combining Salesforce with n8n, MuleSoft, .NET and AI-assisted development tools, grounded in an industrial-engineering background in business process analysis and optimization.

LocationIstanbul, Türkiye
EducationPamukkale University — B.Sc. Industrial Engineering (2019–2024)
LanguagesTurkish (native) · English (B2)
Phone+90 507 262 3879

Areas of expertise

Salesforce (Apex · LWC · Flow)Agentforce & AI-assisted developmentOmni-Channel & Digital EngagementIntegration (n8n · MuleSoft)Data Cloud & data managementBusiness process analysisRequirements gathering & UATCRM strategy
Ecosystem
Salesforce Certified Data Cloud ConsultantSalesforce Certified AdministratorSalesforce Certified AI AssociateMuleSoft ADX350

Career

Where I’ve worked

PwC

Jan 2025 – Jul 2026

Intern: Sep 2024 – Jan 2025

Management Consulting Associate

  • ▹Led client-facing meetings and owned assigned processes end to end — from business analysis and requirements gathering through development, testing and delivery.
  • ▹Owned the Salesforce side of a document upload & parsing solution spanning n8n, MuleSoft and Salesforce; coordinated the client and MuleSoft vendor and cut document-processing time by ~70%.
  • ▹Process owner for product- and sales-based realization and targeting setups; designed numerous Flows and built measurable, report-ready sales pipelines.
  • ▹Implemented WhatsApp as a customer-service channel via Salesforce Omni-Channel with automated, process-based routing.
  • ▹Designed a custom Loyalty Management object architecture and contributed to its engine logic, replicating core capabilities without the licensed product.
  • ▹Used Salesforce MCP tools, Agentforce and Claude Code daily, applying AI to Flow design and process analysis for ~30% faster delivery.

Oresoft Yazılım

Oct 2023 – Jul 2024

Junior Software Developer

  • ▹UK energy client (Business Analyst & Salesforce Admin/Developer): translated requirements into tailored Salesforce solutions; ran task planning, estimation and tracking in JIRA; planned and ran UAT sessions; contributed to documentation and training.
  • ▹German venture builder (Business Analyst & Salesforce Admin): administered the platform end to end — users, permissions, security, bulk data with Data Loader; automated approvals with Flow and Process Builder; built reports & dashboards; integrated WhatsApp Business and Facebook via Digital Engagement; set up an Experience Cloud partner community.
  • ▹In-house development: inventory tracking and calculation modules in .NET.

Rise of Turtles

Dec 2021 – Jul 2022

Co-founder · Social Media Manager & Graphic Designer (NFT Collection)

  • ▹Co-founded and launched an NFT comic-book collection, owning brand identity, visual design and content strategy end to end.
  • ▹Grew the community to 5,000+ Instagram followers and converted engagement into hundreds of collection holders.

Selected work

Case studies

A few representative outcomes from my consulting work — measurable results, delivered end to end.

01
~70%faster

Cross-platform document parsing

Owned the Salesforce side of an upload-and-parse solution spanning n8n, MuleSoft and Salesforce; built and tested every parsing Flow and coordinated the vendor and client.

n8nMuleSoftSalesforce Flow
02
~30%faster delivery

AI-augmented development

Applied Salesforce MCP tools, Agentforce and Claude Code to Flow design and process analysis in daily work, measurably improving personal delivery speed.

AgentforceMCPClaude Code
03
0licenses used

Custom Loyalty architecture

Designed a custom Loyalty Management object architecture and contributed to its engine logic, replicating core module capabilities without the licensed Salesforce product.

Solution architectureApexData model
04
2channels live

Omni-channel enablement

Implemented WhatsApp and Facebook as customer-service channels via Salesforce Omni-Channel & Digital Engagement, with automated process-based routing flows.

Omni-ChannelDigital EngagementRouting
A frog creature drawn in Procreate

Off the clock

I also draw creatures in Procreate.

When I’m not designing Flows and data models, I’m drawing. This little guy is one of mine — no roadmap, no requirements doc, just for the fun of making something.

Personal work · Procreate

Contact

Let’s build something that ships.

Open to consulting, freelance and full-time opportunities in the Salesforce and digital-transformation space.

✉farukselimduman8@gmail.com
LinkedIn ↗+90 507 262 3879